Thank you, thank you, thank you, Jim Riesberg, for calling me today, Wednesday, March 3, 2021. I have placed a few orders for the Squeak Relief from 2018. Due to my brand new home's sub-floor not being installed correctly, and then engineered hardwood laid on top of that, it created squeaks EVERYWHERE, and I mean, EVERYWHERE. I discovered your product online and said, "this has to work". So, I ordered them and had them installed by someone, who was supposedly a "carpenter/builder". Well, after he installed all the ones that I ordered the first time, I discovered that he never used the pins that came with the product. Even I know that you must use the pins. When my husband asked him about the pins later. He didn't know what we were talking about, conveniently. I placed a new order last night, Tuesday, March 2, 2021, and also asked in an email, if I could order just the pins to redo th e ones that were incorrectly installed. First thing, this morning, I got a call from you, and you were so kind and thoughtful about my situation. You upgraded my shipping for free, and you even said that you would throw in enough pins to redo my previous Squeak Relief brackets. You showed me customer service at its finest and I cannot tell you how much I appreciate it. I will finally get the relief that I have been waiting for, for a loooong time. Thank you, again, for your kindness and generosity. Everyone should know about your product and your service.
Hello, I just wanted to to tell you that Squeak Relief saved me from hating my home. My wife and I bought our house 4 years ago and thought that fixing our floor squeaks would be simple. Over time they have driven me crazy. We have had 2 different contractors try to shim the floors from below and put random screws in etc, but the squeaks came right back. Then we were told by 2 different flooring companies there was nothing they could do to fix our floors without damaging or removing the wood floor. I tried your product as a last ditch effort and my head almost exploded after installing the first clamp. Immediately my kitchen was silent. I've hunted down about 90% of my squeaks and installed the clamps under each and knocked them out one by one. Thank you for this great product!!
Squeak Relief is great! Solved my issue...more floor to do.
I got a call this morning from Jim to tell me that he could save me money and send me more screws. This is the nicest call I have ever received from any customer care ever. I'm a contractor and can't wait to use this product on my own home.
I owe a big thank you Jim and to the company for having the kind of culture that they are valuing the customer relationship above a small profit.
Holy cow! Just arrived today and installed one and that effing squeak I’ve been trying to ignore for 5 years is
I bought a new house and love it. After a year our floors started squeaking. After looking in the crawl, I noticed a lot of nails missed the joist. This product (Squeak Relief) is not just for an older home. It has eliminated squeaky floors in my 1 year old house. Well done.
Second (Squeak Relief) order...Liked the first order! Should have doubled up the first time.
This is an outstanding company to do business with. I ordered just today and someone called me and had me reorder the same amount in the "contractor mode" and it saved me $20.00. If you have squeaky floors and this product is what you need, you absolutely need to use this company.
I just wanted to express how outstanding your product is!! I ordered the Squeak No More Pro Kit as well as the Squeak Relief kit and "wow" what a difference! The carpet install is just as shown on the video and worked like a champ! Still have to do the other installs, but know it will work just fine.
Thanks for a great product!! Just ordered additional screws for the rest of the carpeted areas in our home.
Ordered online 1/12/21, delivered 1/13/21 installed and squeak gone. That quick.
Whitmore Lake, MI
My wife and I have a 1950s rancher that was built by true craftsmen. This is the second time ordering from Accuset Tool Company, because I have had awesome success in the past. As our home aged, of course things wear out. Squeak-Relief and Squeak-No-More Pro have been lifesavers. Trust me, if you have a newborn, these products will fix your noisy floors, money well spent.
David Mauel, Spokane, WA
Update: Love these products so much, came back for more.
Love these screws. I can walk around my place in confidence having no squeaks now. I need some more to finalize the job, but most of the work is done!
It's a Christmas miracle! Being Jewish, I take the opportunity to catch up on my chores on December 25th.
I received your product within two days of ordering. I used the fastening system to repair several squeaks in my hardwood floors which have been bothering my family for years.
Finding the joists was a little tricky. But once located, the fastener worked as advertised.
Thank you for such a wonderful product which is easy to use but highly effective!
N. Potomac, MD
To all at this business,
FYI. This is my 2nd order of this product.
My son and I used my 1st purchase (from many years ago) and got rid of a 6 nasty squeaks in the house.
This 2nd order will take care of 14 more squeaks!
Wonderful! Thank you! My son is visiting over Christmas, so the quickness of your UPS upgrade is greatly appreciated as it will be here
I will spread the word to friends and family about your customer service for those in need of your product!
When I looked up your main office address (listed on your website) it looks like a Michigan suburb.… Another small business that has found a way to weather this COVID storm.
Kansas City, MO
Love your products! Have a great Christmas!
Hey Jim so this is Russell. So it's been a little over two weeks now since I used your product (Counter Snap) and I must confess, I was skeptical at first that they wouldn't hold the floor down, but I am impressed because we had very squeaky floors in our hallway and they are completely gone and so far staying gone. So thanks very much, I appreciate you.
Silver Grove, KY
Via Voice mail
These (Squeak Relief) are awesome! Went through the first 14 fast in my 1927 house. Very elegant solution.
Got it, didn't expect it so soon, many thanks, take care. Excellent customer service, be well.
San Francisco, CA
I just want to give a positive comment for Squeak Relief. It is the only one that stops the squeaky floor noise in my house! Thank you!
Thanks. Your product (Squeak Relief) really works! Just tough sometimes to find the right spot to place a bracket. But when you do, bingo!
These products are great! Easy to use and they work, but the best part is the customer service! Helpful, and quick to answer any questions I had.
I would recommend them to anyone, 100% Happy
Powder Springs, GA
I just want to let you know that this kit (Squeak No More) was "life-changing"! We have been living with a squeaky upstairs landing for the past 10 years! Yikes...and now that we are all home (kids returned to the nest) it was driving us NUTS! Our contractor didn't even know how to fix the problem. It took about 1 1/2 hours to eliminate every annoying squeak on that landing. Thank you so much for eliminating this infuriating sound. One extremely happy family! We highly recommend your site and this product.
Santa Maria, CA
(Squeak No More) system works great Jim, carpeted stair project going well.
Wappingers Falls, NY
Thank you! I am telling all my friends about your product (Squeak Relief) . We fixed a number of squeaks with my first order, but need more for our 110 year old house. Thanks again!
We just want to say a huge “thank you” for providing a product that works the way it was advertised. We managed to fix all the floor squeaks that were driving us batty. Mike marked the spots on the carpeting with painter’s tape when he was trying to find the joists. He also came up with a great way to figure out if he’d really hit them prior to putting in the screws: he slid an old bicycle spoke down through the pilot hole and if it hit solid wood, he knew it was good. If it slid all the way through, he knew he was off. It worked great and prevented wasting screws.
We also appreciate the great customer service...you called after receiving my order to tell us we probably didn’t need one of the items I had ordered. That never happens! I so appreciated that and could also ask a few questions.
We’ve told others about you and your products and will continue to do so. Thank you so much!
Mike and Bev Stevens
I want to thank you for your time and commitment to not only providing a quality product but also your customer service. In an era with diminishing customer service, it is refreshing to know you still care about your product and your customers.
When I sent the contact form, I was not expecting a phone call let alone to receive that call on the same business day.
Your guidance in problem solving the issues we talked about on the phone proved instrumental in eliminating, or significantly, reducing the squeaky floorboards.
Please feel free to use any part of this message as a testimonial to your company and your customer service.
Just received your ordered screw for squeaky hard wood floor and I used only ONE screw and the squeaky noise is gone. It is fantastic product and THANK YOU.
This noise was there for last 10 years and finally gone.
Squeaky Floor has great customer service and a wonderful product. I had the only house in my old neighborhood without noisy floors. The screws quickly addressed a long outstanding source of annoyance. We refinished the floors afterward and the screws were undetectable. We just bought a "new" house, it's actually 100 years old, and reached for our counter snaps screws to fix some old squeaks before the floor refinishers arrived. When we discovered that we were short and time tight, Squeaky Floors drove to UPS in order to ensure we received the product in time. We are so grateful. It really works!
I bought about 30 of these (Squeak Relief) last month. Nothing could be easier to install. Once you find the squeak and pull back the insulation, it takes twenty seconds to attach. I can't imagine there is a better solution. I ran out and will order more today.
- Patrick Morningstar, Floor Action Inc.
Many thanks for the feedback...got your re-order today and you should have it in two days to complete your job :)
This is just a testimonial. I would like to sing your praises to the highest!!! NOT AN EXAGGERATION. I took over the family home last August and the squeak that was my mother's signal that someone was walking down the hall is still here until today. It's been 54 years and I have not been able to sleep a full night in my home because of the floors. Tonight I look forward to a peaceful evening due to a few screws. Wow who knew!!! Thank you, thank you, thank you!!!!
- Catherine Bobbie
Catherine...stop it now, you're making me blush :)
We have a 60's rancher that squeaked and creaked everywhere! As of today we cured most of the hallway so much that we are ordering more (Squeak Relief) to fix the rest ot the house. Thanks!!!
- Cortnie Sproul
Just wanted to add a testimonial for your Squeak Relief product. The townhouse I bought 8 years ago had squeaky floors throughout the entire house. I had previously pulled up the carpet and screwed down the subfloor to the joists in my rooms and hallways but was unable to fix the dining room and kitchen because they both had a hardwood floor. After searching online for possible fixes, I found and purchased your Squeak Relief product. I was able to install them in minutes and the loud squeaks that had bothered me for years are completely gone. Thanks for a great product!
- James Erck
Your product (Squeak Relief) does exactly what it says and is very easy to install /use. I have recommended it to all my friends with squeaky floors & will continue to do so. Best product for squeaky floors - wish I had invented it.
- Bob Allen
Just wanted to let you know how pleased I am with your service. The products (Squeak Relief and Squeek-No-More) I purchased worked as advertised. Had to purchase both kits due to my home access. I would recommend stop searching and purchase these products. That squeaky floors about drove me nuts. Problem solved in a matter of hours.
- Jerry Biondo
We are elated with the "quiet home" we now have!! Your product is exactly what our framer needed to correct the weakly attached subfloor sections and joists of our new 2650 SF home. Although our framer is very reputable, something was not done correctly (adequate gluing or missed nailing) to securely attach our OSB subfloor to the floor joists. The "pops, snaps and thunks" were driving us crazy. Fortunately, I happened upon your product online while searching for a solution to our problem. We only prayed it would work. And, indeed it DID WORK! Our framer wanted to "make it right" so he paid for 70 boxes (12 packs) or 840 Squeak Relief braces and installed them for no charge!! He placed 9 braces per 4X8 sheet of OSB and then addressed more stubborn spots. They just finished the work today and promised to return to address any stray spots we may discover. Our only other alternative was to remove ALL the flooring and top screw the subfloor. That option made us quiver as it would have cost about $35,000! Squeak Relief is a true blessing for us. Now, our conversations will be about anything but the noisy floors. Thanks, Jim, for your development of this wonderful product and the wonderful support and great service. Quiet? Yes! Finally we can begin to enjoy our beautiful new home!!
Squeak Relief is a fantastic product...12 years of maddening squeaks gone in minutes.
Purchased SNM about a year ago. Our house is up for sale and my wife actually positioned our furniture over the squeaks. Just finished repairing the worst squeak. It worked so well I went around the whole house just looking for squeaks to fix. Great product, worked exactly as shown.
Fort Wayne, IN
Wow! Speedy shipping (received within 3 days of ordering) and a product that performs as advertised! You have made a very happy customer out of me and a firm beliver in the Counter Snap system. My trusty sidekick (2.5 year old son) and I cranked out the master bedroom in under an hour and all of the squeaks are now long gone. Tomorrow we will tackle the hallway and remaining rooms. Now my wife truly believes that I can fix anything! Thanks again!
Salt Lake City, UT
Squeak Relief is the first product I found that really corrects squeaky floors. Been looking for 19 years.
Squeak No More is a great product. . .works as stated on website. Easy ordering and fast delivery. Thanks SqueakyFloor.com for helping me.
De Pere, WI
Just wanted to say that Squeak Relief is a great product. Made in America, can't beat it!
Bought the Squeak Relief and they worked awesome. . .buying more and also for the first time I'm getting the Squeak No More for my berber carpet.
If every consumer product lived up to its claims as well as Squeak Relief does, this world would be a better place. Thanks for a product that REALLY works!
Grove city, OH
Thanks for saving my sanity! Had a contractor put in a great kitchen...except he f-ed the floor. Massively loud squeaks. So I took out the ceiling in the room below. Used all of the brackets from my previous order. So I'm ordering more! (Also, I never ever want to be without extra brackets in case of future problems). Way okay to use my name for reference.
It's such a great product (CounterSnap). It's our second order and we are just anxious to get more squeaks out of the floor.
Woodcliff Lake, NJ
From a repeat customer...
Squeak Relief worked great. But. . . found some new squeaks. Gotta get them too!
Your (Squeak Relief) product works like a charm. Couldn't be easier to use.
Wow... No I did not look at or even look for your guarantee. You are Just Like US at Lee Valley Tools! So happy to purchase from a company who stands by their product like you do. I'll be pleased to let everyone know how great you AND your company are. I was not going to bad-mouth you at all as I thought you didn't know my hardwood was only 3/8"... Heck, I didn't know either... LOL
I appreciate that you are sending back a refund... I may be buying MORE of the Joist Screws from you as not all of the squeaks are dealt with and my contractor was in a hurry and didn't complete everything. I have about 10-15 joist screws left but would likely need another 50-100... ... then could do rest of living room and bedroom. I might do it myself if/and once I get a drill with enough speed and torque to do a thorough job. You've made this gal a VERY Happy Camper!
You market an amazing product (Squeak Relief). We have been able to eliminate just about all the wooden floor squeeks in our 60 year old home. We just ran out and need a few more! Thank you!
I love your Squeak-Relief product . I just needed more to stop all the SQUEAKS......
Thanks so much for the $50 gift card! What a great surprise. I LOVE your product. It absolutely does what you say it will.
I think this is a great product (Squeak Relief). I'm getting rid of my squeaky floors after l0 years. Yeah!
I just wanted to send along a brief note to say how terrific Counter-Snap has been for me already. From the ease of online ordering, prompt shipping, and solid packaging through to the actual quality (and simplicity) of the product.
I received my order yesterday and not wanting to waste any time, I began working with it last night. Of course I was curious about the testimonials I had read previous to purchasing. Well, now I know first-hand. My girlfriend and I are both in awe at how well this product works for silencing our floors. This 50+ yr old house now has fewer creaks and squeaks in it then a new built home. Nothing but good things to say. Thank you.
-Andrew & Heidi
Ottawa, Ontario, Canada
Squeak Relief is the GREATEST invention yet! Our floors were squeaking so bad it was annoying. We couldn't get up during the night without waking each other walking across the floor. After the installation of these brackets, we no longer have those awful squeaks. I am ordering more to put everywhere under the floor. Just a wonderful product.
I purchased about 6 of your Squeaky Floor product at least four years ago and had them sitting in my workshop all that time. Well this past week I had to remove part of the kitchen ceiling to install some lights. In doing so I exposed the underside of a tiled bathroom floor that has been driving me nuts with all the squeaks for over FIFTEEN YEARS. I installed cross bridging in about six locations and still had the DAMN squeaks. Then I remembered your product and while I had serious doubts about them being any more effective than the cross bracing I figured I had nothing to lose. WHAT A SURPRISE _ THEY WORKED AS ADVERTISED !!!!!!! I'm ecstatic!!! I can hardly contain myself. Just writing to say THANKS for a great product.
Note, After asking Bill's permission to add his comments to our feedback section, Bill added the following. . .
Please be my guest! BTW I got so carried away with the success I wound up installing the other three pair I still had in my 'new hardware drawer'. Would you let me know how to access the feedback page. That way I can add an addendum, commenting about the added bonus of finding a quality product Made in America.
Regards, -Bill Spitzer
Wow! When we built our house, I personally put 7500 deck screws into the sub-flooring - but guess what? We still ended up with a bad squeak in the hardwood - entering the Master Bedroom of all places! I lived with this squeak for 13 years until I discovered your product. It's finally gone. Simple, easy product that works great!
Two things: 1) Thank you for the quick response to my question. Customer Service is alive and doing well. 2) Just finished taking care of the squeaks in my floor with your Squeak-Relief Floor Repair kit. By the way. I am worse than the guy that does the video and it worked for me. Thanks.
Repeat Customer... Fast and courteous service, and they care.
Thanks again for the phone conversation a couple months ago. Your advice (and your products) are proving to be invaluable!
I pretty much fixed all the squeaks on the main floor of our home. A combination of the dual-threaded screws and the under-floor braces are working out great. So far, do not need to move to a new home! Mamma is happy! Thanks.
-LLoyd (Skip) Lyon,
I just finished installing your product under my floors and I wanted to thank you. Unbelievable, it works great, I appreciate it so much, we had some severe squeaking going on. If you ever need me to promote your product, just ask.
Thanks for your prompt reply. Customer service is a lost art in most places. Glad to see that it still matters with you. Your product really works. I used it last week and have eliminated squeaky floors in our house but, still have a few more to correct. Thanks for a great product that WORKS!!!!!!!
Keep up the good work,
-John Y. Dockery
I ordered, received and installed my first order of ‘Squeak-Relief’ kits. Guess what...I am a very happy ‘do-it-yourselfer’ :) Your product works exactly as advertised, so I just now placed another order for a SRB-12 pack. A GREAT PRODUCT AT A VERY REASONABLE PRICE. This is an item that I will recommend to any and everyone.
Wanted to drop you a short note for your website. I ordered the Squeeek-No-More kit on Jan 24th and it arrived on Jan 30th.
It took five minutes and three screws. The squeaks disappeared as advertised. No damage to the carpet. A terrific product and will help anyone who tries tip-toeing in late at night and gets caught because of the squeaks!
Refreshing to deal with a good company and a product that performs as promised... I am confident I will be back for more of your line.
I received the UPS package yesterday. You are a honorable man and I appreciate you taking the time to resend this to me. I will use the tool to fix all the squeaks upstairs in my home. Have a very Merry Christmas and happy holidays.
Your product is AWESOME! I’m almost finished fixing my entire wood floor and the braces are working great! I may be broke, but at least my floor doesn’t squeak!
Just a note to let you know how pleased I am with your Squeak-Relief. The squeaks in the bathroom floor of my mobile home were making me crazy. Finally got a tech from Homes of Merit (Bartow, FL) to crawl under my house and take a look. Before he went under I gave him 4 packs of your Squeak-Relief to take with him. I had been looking up fixes on the net and yours looked like the best so I bought 4 packs.
The tech normally uses the kind with the threaded rod and wasn’t too sure about yours. After he installed the first one - he was sold. It nailed that squeak in 20 seconds. He said later that the threaded rod model takes 5-10 minutes to install and isn’t as solid feeling as yours. We found 3 more squeaks and he fixed them all in less time than installing just one threaded rod type. I still had 2 more packs so he wanted one to take back to the factory. I gave it to him and apparently the factory is going to switch over to your product. Cheaper, faster AND better - now that’s a winning combination. He has already used the sample pack I gave him and now want the one I have left. How about you sell some to the factory so I can keep my spare. Thanks again for a great product.
Just a short note to let you know that I was quite impressed with the results I achieved when using the SQUEAK RELIEF product to eliminate the many floor squeaks we had in our home.
I am by no means a HANDS ON type of person when it comes to repairing things but I found this product quite easy to install and ultimately solve my floor problem.
A second point is the ease in obtaining the product; I called and placed the order and received it on my doorstep the next day with complete installation instructions. Great product and Great service.
I just got done using your amazing product. The upper floor in my Townhome creaked very badly. Your product took care of the creaking. It was very easy to use too.
Subject: Did you hear that? Me either!
I just had to write and say that I ordered the Squeak Relief repair system after finding you via the Internet. The description of your product seemed to make sense, and seeing that Bob Vila’s American House had mentioned it lended credibility. I refinished my 1926 oak floors last year and, though I had nailed all the squeaks I could find right after sanding the floor, they still squeaked badly. I mean LOUD squeaks.
So, I ordered a Squeak Relief kit. I had my wife bounce on one of the worst squeaks in the living room went to the basement, and located the spot. Then I had her stand still and installed your product . I could hear the last dying squeak as I tightened the screws. When my wife stood off of the spot, the squeak was gone! We both jumped on the spot to see if we could get it to make a noise--nope! She was as impressed as I was.
Thank you very much for an excellent and easy to use product.
P.S., I appreciate that they’re Made in the USA. Squeeek-No-More fixed my upstairs hall squeaks, too! Thanks again.